Throughout the site, the terms “we”, “us” or “our” refer to Volo Designs BVBA.
We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on this website.
By visiting our website and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read the “Terms of Service” carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these “Terms of Service”.
If you do not agree to all the terms and conditions within this agreement, then you may not access the website or use our services. If these “Terms of Service” are considered an offer, acceptance is expressly limited to these.
Any new features or tools, to be added to the current webshop, shall also be subject to these “Terms of Service”.
You can review the most current version of the “Terms of Service” at any time on this website.
We reserve the right to update, change or replace any part of the “Terms of Service” by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to the “Terms of Service”, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent, to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive nature to this website. A breach or violation of any of the “Terms” will result in an immediate termination of our services.
SHIPPING TERMS AND CONDITIONS
All orders are shipped from our sales office
located in Belgium (EU).
Delivery time changes depending on selected Shipping Option and destination country.
PRIORITY MAIL INTERNATIONAL
Priority Mail International is fully insured.
Detailed track and trace service is also available but for an additional extra cost.
It reaches most of North America countries in 15 days on 85% shipments.
If you need a faster shipping option you can consider the Express Saver.
Since every country has different rates which are sometimes quite variable this option is only available for United States and Canada. If you live in some other country and you want to have insurance and tracking please contact us for a quote before placing your order.
DHL/UPS Express is traceable and insurance is
available as an option.
With insurance if your package gets lost we will fully refund you (including shipping cost).
We are also going to refund you if the package is damaged but you should immediately notify that to the carrier when you receive it as well as provide us with additional proof by taking a picture or a video of the damaged package on receiving. It is also much faster, it reaches North America and European countries in 2/5 working days. If you live in a country for which there is no automatic shipping cost calculation during checkout please contact us for a quote before placing your order.
ORDER PROCESSING TIME
To process your order and proceed with the shipment we usually need 1~5 working days.
If longer period are needed we will contact you and you can decide to confirm or cancel your order.
For pre-orders, the maximum order processing time is 14 days , including lead time after the minimum order target number has been reached.
The maximum allowed time interval, for each pre-order target number is 30 days.
Orders shipped outside the European Union can be
subject to custom controls for duties and vat for import.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing our products. There is no way to predict your country’s customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees. Keep a printout of your email receipt because your customs office may request you to have a copy of it. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc… – we are unable to issue any refunds. If our devices are, for some reason, not legal in your country keep in mind that you are the only responsible for importing them. Make sure that they are allowed in your area before placing an order. We cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational” or lower the values unless you have submitted a request to join our special purchase program and been accepted.
REFUND TERMS AND CONDITIONS
All our products, except pre-orders or custom manufactured products, are returnable and refundable within 14 days from the shipping date (30 days for international orders).
To be eligible for a return your item must be unused and in its original unopened package. Before sending back the product please write us an email requesting return/refund and wait our confirmation. Once your return is received and inspected, we will send you an email to notify you, that we have received your returned item. We will also notify you, of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. To return your product, you should mail your product to:
Volo Designs BVBA
Quinten Matsijslei 9
You will be responsible for returning your item.
All the shipping costs are non-refundable, you will receive a refund exactly equal to the price you paid less shipping cost for returning, less shipping cost for shipping the item to you, less any customs fee.
Please note that if you bought an item with a “Free Shipping” formula, the shipping costs were not zero but they actually were summed to the price of the item and will be deducted from the paid amount in case of refund. You will receive some documentation proving the amount of the shipping costs we paid.
You should consider using a traceable shipping service or purchasing shipping insurance.
If we won’t receive your item we will not refund you.
Pre-orders, small batch manufactured products and prototypes will not be refunded!
These products are subjected to several different factors that enable us in the first place, to sell them to you at reasonable prices, regardless its low volume production. Therefore, once these orders are placed, they cannot be canceled or refunded anymore, except pre-orders only, solely in case the prestated minimum target number, is not reached within its maximum time interval of 30 days, following on your own personal order, in which case you will be fully refunded upon request.
reserve the right to refuse service to anyone for any reason at any time. You
understand that your content (except credit card information), may be
transferred unencrypted and involve (a) transmissions over various networks;
and (b) changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during
transfer over networks. Every payment transaction is not handled by us: when you
are paying for our products, the request is handled by world-renowned and
accredited payment gateways and every information regarding your credit card is
handled by them.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
are not responsible if information made available on this site is not accurate,
complete or current. The material on this website is provided for general
information only and should not be relied upon or used as the sole basis for
making decisions without consulting primary, more accurate, more complete or updated
sources of information. Any reliance on the material on this website is at your
own risk. This website may contain certain historical and technical
information. This information is provided for your reference only. We reserve
the right to modify the contents of this site at any time, but we have no
obligation to update any information on our site.
You agree that it is your responsibility, to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
for our products are subject to change without notice.
We reserve the right to modify or discontinue our service at any time without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our service.
PRODUCTS OR SERVICES
products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to
return or exchange only according to our Return/Refund Policy. We have made
every effort to display as accurately as possible the appearance and
functionality of our products. We cannot guarantee that your computer monitor’s
display of any color will be accurate and that our product will satisfy you. We
reserve the right, but are not obligated, to limit the sales of our products or
Services to any person, geographic region or jurisdiction. We may exercise this
right on a case-by-case basis. We reserve the right to limit the quantities of
any products or services that we offer. All descriptions of products or product
pricing are subject to change at any time without notice, at our own sole
discretion. We reserve the right to discontinue any product at any time. Any
offer for any product or service made on this site is void where prohibited. We
do not warrant that the quality of any products, services, information, or
other material purchased or obtained by you will meet your expectations, or
that any errors in the Service will be corrected.
Volo Designs encourage open source projects and many of our products operates on open source software.
We can share strictly necessary information regarding our products upon request, in order to help the end-user, developers or manufactures. As such, you are not allowed to copy our products, including but not limited to its exterior appearance, GUI, board layout, proprietary firmware and any other features exclusive to our product that are not open source. Any attempt to copy, crack, distribute code or information without any previous specific agreement from us will be persecuted by international laws.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or
per order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same billing
and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e-mail and/or billing
address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.
You agree to provide current, complete, accurate purchase and account information for all purchases made on our webshop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Return/Refund Policy.
may provide you with access to third-party tools over which we neither monitor,
nor have any control nor input. You acknowledge and agree that we provide
access to such tools, “as is” and “as available” without any warranties,
representations or conditions of any kind and without any endorsement. We shall
have no liability whatsoever, arising from or relating to your use of optional
Any use of the optional tools offered throughout our website, is entirely at your own risk and discretion and you should ensure that you are familiar with the terms on which the tools are provided by the relevant third-party provider(s) and approve upon them. We may also, in the future, offer new services, resources, tools and/or features through the website and shall also be subject to these “Terms of Service”.
content, products and services available on our website, may include materials
Third-party links on this website may direct you to third-party websites, which are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy and we do not warrant nor will we have any liability or responsibility, for any third-party materials, websites, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
FEEDBACK, USER COMMENTS AND OTHER SUBMISSIONS
with or without our request, you send certain specific submissions or creative
ideas, suggestions, proposals, plans, or other materials, whether online, by
email, by postal mail, or otherwise (collectively, ‘comments’), you agree that
we may, at any time, without restriction, edit, copy, publish, distribute,
translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation (1) to maintain any comments in
confidence; (2) to pay compensation for any comments; or (3) to respond to any
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these “Terms of Service”.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal, intellectual or proprietary right. You further agree that your comments will not contain libelous, unlawful, abusive, obscene material, or contain any computer virus, malware or code that could in any way affect or compromise the operation of the Service or any related website nor that you will benefit throughout our website by advertising without our written and approved consent.
You may not pretend to be someone other than yourself, use false e-mail addresses, credentials and mislead us or third-parties as to the origin of any comments. You are solely responsible for your comments and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
there may be information on our website or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product shipping charges, transit
times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the “Terms of Service”, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. Anyone who attempt to benefit throughout our website or Service in any way possible or by any means, without any previous specific agreement from us will be persecuted by international laws.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure and/or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time, without noticing it to you beforehand. You expressly agree that your use or inability to use, of the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Volo Designs BVBA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Volo Designs BVBA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
the event that any provision of these “Terms of Service” is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these “Terms of
Such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date, shall survive the termination of this agreement for all purposes. These Terms of Service are effective, unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. The “Terms of Service” and any other policies or operating rules posted by us on this website or in respect to The Service, constitutes the entire agreement and understanding, between you and us, govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the EU and Belgium laws. Any legal controversy will be disputed in our legal area: Rechtbank eerste aanleg Antwerpen, Belgium.
CHANGES TO TERMS OF SERVICE
can review the most current version of the Terms of Service at any time at this
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org